One term, one start date, four wear parts named. What the free warranty covers, what switches it off, who carries the freight and what happens when the term ends are written down here — not negotiated after a breakdown.
12months
Free warranty, counted from installation acceptance
4
Wear parts covered for the same 12 months
3–6months
Thermocouple replacement interval, maker’s recommendation
By region
Response and on-site arrival, fixed per region
01
The warranty has one length and one start point. Neither of them drifts with delivery schedules or commissioning delays.
12 months of free warranty on the machine and on the four named wear parts.
The installation acceptance date — not the shipment date, not the arrival date.
Maintenance and spare parts continue on a chargeable, long-term basis under a separate maintenance contract.
Where an order states a different term for a specific assembly, the order prevails. Everything else on this page is the standard position, and it is the same position for every project.
02
Four wear parts are named in the warranty instead of being lumped into a general clause, so there is no argument later about whether a part was in or out.
| Wear part | Warranty | Replacement guidance |
|---|---|---|
| Mesh belt | 12 months | Set against your duty cycle and checked at the maintenance review. |
| Heating elements | 12 months | Set against your duty cycle and checked at the maintenance review. |
| Thermocouples | 12 months | Every 3–6 months — the maker’s recommendation. |
| Gas piping | 12 months | Set against your duty cycle and checked at the maintenance review. |
Thermocouples are the one part with a published interval, because they drift with the thermocouple type and the atmosphere they sit in. For the other three we do not publish a fixed month count: a belt that runs three shifts does not last as long as one that runs one, and a number printed on a page would only be ignored.
03
Two situations, both of them outside the machine itself. Everything else inside the term is covered.
Once the term ends, the two sides can sign a separate product maintenance contract, under which we provide paid maintenance. That is the standard route: the free warranty closes, the service relationship does not.
04
Three separate questions that get mixed up in most warranty clauses. Here they are kept apart.
Response time and the time to reach your site depend on where the machine is. The window for your region is written into the order or the service agreement before shipment.
Inside the warranty term, freight for a warranty repair is carried by us in both directions, to the works and back to you.
Loss of production while the machine is down is not part of the warranty. It is stated here so nobody discovers it in a claim.
05
The warranty is a period, not the end of the relationship. Once it closes, both service and spare parts continue on a chargeable basis.
We keep providing maintenance service long after the warranty term: a separate maintenance contract sets the scope, the visits and the price.
Spare parts for the delivered configuration stay available on a chargeable basis, so a machine does not become unserviceable when its warranty expires.
The wear-part intervals in section 02 and the regional response window in section 04 are the two places where a service contract can be made stricter than this page. If you need tighter numbers than the standard position, they are agreed in that contract.
FAQ
Send the destination, the site and the duty cycle you run. You get the warranty start point, the wear-part list with its intervals, the response window for your region and the freight terms in one written scope — before the order, not after a breakdown.
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